1. Introduction

Welcome to The Fragranza! These terms and conditions outline the rules and regulations for the use of The Fragranza LLC’s website, located at https://thefragranza.com. By accessing this website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

2. Use of the Website

By accessing this website, you warrant and represent that you are at least 18 years of age. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

3. Intellectual Property Rights

Unless otherwise stated, The Fragranza LLC and/or its licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved. You may view and/or print pages from https://thefragranza.com for your own personal use subject to restrictions set in these terms and conditions.

4. User Comments and Content

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, and data. The Fragranza LLC does not screen, edit, publish or review Comments prior to their appearance on the website. Comments do not reflect the views or opinions of The Fragranza LLC, its agents, or affiliates. To the extent permitted by applicable laws, The Fragranza LLC shall not be liable for the Comments or any loss, liability, damages, or expenses caused by the use or appearance of the Comments on this website.

5. Limitation of Liability

In no event shall The Fragranza LLC, nor any of its officers, directors, and employees, be liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract. The Fragranza LLC, including its officers, directors, and employees, shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

6. Tax Collection

For Customers in Texas: The Fragranza LLC collects sales tax on orders shipped to addresses within the state of Texas. The applicable sales tax will be calculated and added to your total order amount at checkout.

For Customers Outside of Texas: Customers purchasing from outside the state of Texas are solely responsible for reporting and remitting any applicable sales or use tax to their local tax authorities. The Fragranza LLC does not collect sales tax on orders shipped to other states, and we are not responsible for the submission of such taxes on your behalf. Please consult your local tax regulations for guidance.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of Texas, and you irrevocably submit to the exclusive jurisdiction of the courts in that state.

8. Changes to Terms

The Fragranza LLC reserves the right to revise these terms and conditions at any time. By using this website, you are expected to review these terms on a regular basis to ensure you understand all terms and conditions governing your use of this website.

9. Shipping

We strive to ship all orders within 2-3 business days from the date of purchase. Shipping is free on all orders without requiring a minimum order amount . We are not responsible for delays caused by shipping carriers or circumstances beyond our control. Orders placed on Fridays after 12:00 PM Central Standard Time (CST) will be shipped on the next business day. This means that orders placed during this time will not be processed or shipped until the following Monday, or the next business day if Monday is a holiday.

10. Returns & Exchanges

Returns and exchanges are accepted within 15 days from the date of your purchase. To initiate returns or exchanges, please contact our customer service team at support@thefragranza.com within the 15-day window from the date of your purchase. Returns and exchanges will only be accepted if the items are in their original, unused condition and packaging.

If you wish to exchange items, please follow the same return process and place a new order for the desired items.

11. Conditions for Returns & Exchanges

Returns and exchanges will only be accepted if the items are in their original unused condition and packaging. Altered or used items will not be eligible for returns and exchanges.

12. Customer Responsibility for Return & Exchange Shipping Costs

The cost of return and exchange shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the items are returned safely and can be tracked. We are not responsible for any return and exchange shipments that are lost, damaged, or delayed during the return and exchange process.

13. Refund Processing

All refunds will be issued in the original payment method. Refunds will be processed within 5-7 business days from receiving the returned item(s). Refunds will be issued for the order amount total.

14. Exceptions

Returns & exchanges will not be accepted after the 15-day window. Items that have been damaged or altered by the customer will not be eligible for returns.

15. Warranty

Our products are carefully inspected before shipping, but in the unlikely event of a defect, please contact our customer service team.

By placing an order, you acknowledge that you have read, understood, and agree to these terms and conditions.

16. Contact Information

For any questions about these Terms and Conditions, please contact us at support@thefragranza.com

By placing an order, you acknowledge that you have read, understood, and agree to these terms and conditions.